Help & FAQ

Find answers to commonly asked questions here.

Pricing & Billing

Each product is billed as selected by you in the web-site cart. You can choose from monthly up to annual payment.

You can use your PayPal account, or thru PayPal, you can use all sorts of credit cards. You can also perform a bank transfer.

Once on the cart, you'll have the opportunity to review your cart items. Per each product type you're able to select the billing term.

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Invoices are issued on the first calendar day of each billing term. They are uploaded to your client area on our web-site and you get notified about the new document arrival.

You are not allowed to change your billing cycle yourself at the Client Area. If you need to change your billing cycle, please contact support.

You may get an increased discount on any Cloud Server, VPS or Web Hosting service if you choose a longer billing cycle. Discounts that apply for each service with different billing cycle are shown bellow in the tables.

Cloud Servers & VPS:

1 month billing cycle0% discount
3 month billing cycle3% discount
6 month billing cycle5% discount
12 month billing cycle7% discount

Web Hosting:

6 month billing cycle5% discount
12 month billing cycle7% discount

Your order may be cancelled if you have entered incorrect information during the checkout process. The most common mistakes are providing a wrong phone number, incorrect country, IP location mismatch ant more.

If your order was cancelled be sure to check if the information you have entered is correct. If you find no mistakes – contac us, to resolve this issue.

You may pay your services with the following billing cycles.

Longer billing cycles also make the monthly amount less.

Cloud Servers & VPS:

1 month billing cycle0% discount
3 month billing cycle3% discount
6 month billing cycle5% discount
12 month billing cycle7% discount

Web Hosting:

6 month billing cycle5% discount
12 month billing cycle7% discount

Are you a client?

Open a support ticket if you need further assistance.

Open ticket

Need help?

Our support experts may be of assistance.

Support

Question not answered?

Feel free to contact us if you still have doubts.

Contact

How can we help

You can fill in the formulary and we'll get back to you thru email

Alternative methods

You may contact us using any of the following methods, for your own convenience, and we'll get back to you shortly.

Our schedule

Bear in mind that off working hours, only our support staff is reachable, thru email or direct phone contact.

Regular working hours:

Weekdays from 9:30am to 13:30 and 14:30 to 18:30pm