Help & FAQ

Find answers to commonly asked questions here.

Account

Your account needs to be verified so that you can access it. An email is sent to you with a link for the verification process. One click and you are done.

Add our email support@magic4hosting.com to your contacts to ensure that you receive our emails.

For security purposes, passwords are stored in such a way that a human cannot read or ever access their original text. If you have forgotten it, simply navigate to the login page and click on the "Password recovery" link. An email will be send with instructions on how to reset your password.

Your order may be cancelled if you have entered incorrect information during the checkout process. The most common mistakes are providing a wrong phone number, incorrect country, IP location mismatch ant more.

If your order was cancelled be sure to check if the information you have entered is correct. If you find no mistakes – contac us, to resolve this issue.

One user is allowed to have only one account registered with Magic4Hosting. If we recognize multiple accounts registered by the same person, we preserve the right to suspend his services. Having multiple accounts is unacceptable behavior according to our Terms of Service.

Are you a client?

Open a support ticket if you need further assistance.

Open ticket

Need help?

Our support experts may be of assistance.

Support

Question not answered?

Feel free to contact us if you still have doubts.

Contact

How can we help

You can fill in the formulary and we'll get back to you thru email

Alternative methods

You may contact us using any of the following methods, for your own convenience, and we'll get back to you shortly.

Our schedule

Bear in mind that off working hours, only our support staff is reachable, thru email or direct phone contact.

Regular working hours:

Weekdays from 9:30am to 13:30 and 14:30 to 18:30pm