Help & FAQ

Find answers to commonly asked questions here.

Infrastruture & Data Centers

Our state-of-the-art Datacenters use the latest technology to ensure the best performance and availability.

They’re reliable too. We’ve built in multiple levels of redundancy to ensure consistently high performance, including redundant components and multiple active paths for cooling and power distribution. If any one of the data centers suffers power loss, emergency backup generators are ready to kick in to maintain continuity of service.

And, of course, they are secure. When it comes to sensitive business data, we can’t afford to take any chances. Fully compliant with the latest security policies and audit guidelines, we take a meticulous approach ensuring that your private data stays private, and is protected at all times.

Where are Datacenters located?

1. Amsterdam, Netherlands

The facilities designed to fit our needs in Amsterdam stand out for the excellent functional and physical safety and less hypothesis of inactivity.

2. Frankfurt, Germany

As one of the best connected Datacenters in the world, our facility in Frankfurt increases server reliability and reliability.

3. Singapore

One of the world's most interconnected Datacenters serves as a gateway to Asia.

4. Hong Kong

Comprehensive real-time monitoring and efficient allocation ensure stability and good performance.

5. Dallas, United States

A modern Datacenter in Dallas, distinguishes itself by the standards of high security and complete maintenance of the server.

6. Los Angeles, United States

The top Datancenter in Los Angeles, California, ensures pristine connectivity and ultra-fast response times.

7. São Paulo, Brazil

With a wide range of safety equipment, the unit in São Paulo maintains a safe and reliable environment.

We support Virtual Console, for Cloud Private Servers to all OS Templates.

Virtual Console for VPS, we only support for the following OS templates:
- Ubuntu 14.04 or higher;
- Debian 7 or higher;
- CentOS 6 or higher;

If your product don't have a Virtual Console, you must upgrade your OS to the list above.

The OS upgrade is free of charge.

If you want to do this, please contact the Magic4Hosting Support Team.

Are you a client?

Open a support ticket if you need further assistance.

Open ticket

Need help?

Our support experts may be of assistance.


Question not answered?

Feel free to contact us if you still have doubts.


How can we help

You can fill in the formulary and we'll get back to you thru email

Alternative methods

You may contact us using any of the following methods, for your own convenience, and we'll get back to you shortly.

Our schedule

Bear in mind that off working hours, only our support staff is reachable, thru email or direct phone contact.

Regular working hours:

Weekdays from 9:30am to 13:30 and 14:30 to 18:30pm