Help & FAQ

Find answers to commonly asked questions here.


Long messages can be sent, that is, messages larger than 160 characters for plain text, 140 for flash and 280 for Unicode).
For concatenated messages (long) each part is counted every 153 characters for plain text and 268 for Unicode, once that the remaining characters will be used by the system to transmit additional information and to add the message to the recipient's phone.
Note that in Unicode, each character Counts as 4.

To send sms messagens with special characters, you must to choose the option Unicode (UTF-16-BE encoding).

Recipient numbers of the message, must be in E.164 format (Ex: 351211450000).

Multiple recipient numbers can be separated by commas (note that the comma (',') must be in URL encoding).

You can use your own source identifier, that should appear in the message.
Maximum size is 18 if numeric only or 11 characters if alphanumeric.

Importante Note:

For all countries, except Portugal, the source identifier must be checked before you can use, by the law limitations of each country.
We can propose your source identifier, for verification. This verification can take up to 24 hours.

Yes we have.

Our SMS API is in ßeta version, at this time.
If you already registered as a customer, you can test our API. You can request that in your Customer Area.

The final release of our SMS API will be launch in the next month (February 2017).

Are you a client?

Open a support ticket if you need further assistance.

Open ticket

Need help?

Our support experts may be of assistance.


Question not answered?

Feel free to contact us if you still have doubts.


How can we help

You can fill in the formulary and we'll get back to you thru email

Alternative methods

You may contact us using any of the following methods, for your own convenience, and we'll get back to you shortly.

Our schedule

Bear in mind that off working hours, only our support staff is reachable, thru email or direct phone contact.

Regular working hours:

Weekdays from 9:30am to 13:30 and 14:30 to 18:30pm